Hospitality-based service recovery, outcome favourability, satisfaction with service recovery and consequent customer loyalty: an empirical analysis
Year of publication: |
2020
|
---|---|
Authors: | Shams, Ghazal ; Rather, Raouf ; Abdur Rehman, Mohsin ; Lodhi, Rab Nawaz |
Published in: |
International Journal of Culture, Tourism and Hospitality Research. - Emerald Publishing Limited, ISSN 1750-6182, ZDB-ID 2276899-3. - Vol. 15.2020, 2, p. 266-284
|
Publisher: |
Emerald Publishing Limited |
Subject: | Service failure | Co-creation | Service recovery | Behavioural intention | Hospitality industry | Stealing thunder | Satisfaction with service recovery | Outcome favourability |
-
Brand credibility and customer-based brand equity : a service recovery perspective
Rifi, Azzam, (2022)
-
Saghih, Amir Mohammad Fakoor, (2023)
-
Wu, Wann-Yih, (2018)
- More ...
-
Abdur Rehman, Mohsin, (2021)
-
Osman, Ismah, (2021)
-
Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal, (2020)
- More ...