How and when customer feedback influences organizational health
Year of publication: |
2016
|
---|---|
Authors: | Kipfelsberger, Petra ; Herhausen, Dennis ; Bruch, Heike |
Published in: |
Journal of Managerial Psychology. - Emerald Group Publishing Limited, ISSN 1758-7778, ZDB-ID 2020283-0. - Vol. 31.2016, 2, p. 624-640
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Affective events theory | Affective climate | Customer feedback | Organizational health | Organizational-level research |
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