How do personality interactions affect service quality? : the perspective of processing efficiency theory
Year of publication: |
2014
|
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Authors: | Teng, Ching-i ; Liu, Tzu-wei |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 8.2014, 2, p. 375-397
|
Subject: | Conscientiousness | Emotional stability | Service quality | Service personnel | Service personnel personality | Emotion | Dienstleistungsqualität | Persönlichkeitspsychologie | Personality psychology | Kundenzufriedenheit | Customer satisfaction |
Extent: | graph. Darst. |
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Type of publication: | Article |
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Systemvoraussetzung: Acrobat Reader |
Other identifiers: | 10.1007/s11628-013-0200-3 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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