How organizational citizenship behavior mediates between internal marketing and service quality : the case of Iranian GAS company
Year of publication: |
2012
|
---|---|
Authors: | SeyedJavadin, SeyedReza ; Rayej, Hamzeh ; Yazdani, Hamidreza ; Estiri, Mehrdad ; Aghamiri, Seyed Ali |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 29.2012, 5, p. 512-530
|
Subject: | Teheran | Tehran | Gaswirtschaft | Gas industry | Dienstleistungsqualität | Service quality | Personalmarketing | HR marketing | Arbeitsverhalten | Work behaviour | Iran |
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