How some service firms have become part of "service excellence" folklore: An exploratory study
Year of publication: |
2008
|
---|---|
Authors: | Solnet, David ; Kandampully, Jay |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 18.2008, 2, p. 179-193
|
Saved in:
Saved in favorites
Similar items by person
-
Competitive advantage through service in hospitality and tourism : a perspective article
Kandampully, Jay, (2019)
-
Exploring consumer perceptions of green restaurants in the US
Schubert, Franziska, (2010)
-
Legends of service excellence : the habits of seven highly effective hospitality companies
Solnet, David, (2010)
- More ...