Hybrid Customer Interaction
Year of publication: |
2015
|
---|---|
Authors: | Nüesch, Rebecca ; Alt, Rainer ; Puschmann, Thomas |
Published in: |
Business & Information Systems Engineering. - Springer, ISSN 1867-0202. - Vol. 57.2015, 1, p. 73-78
|
Publisher: |
Springer |
Subject: | Customer interaction | Convergence | Channel management | Banking |
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