Impact of deficient healthcare service quality
Year of publication: |
2006
|
---|---|
Authors: | Lee, Pui‐Mun ; Khong, PohWah ; Ghista, Dhanjoo N. |
Other Persons: | Ghista, Dhanjoo N. (ed.) |
Published in: |
The TQM Magazine. - Emerald Group Publishing Limited, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 18.2006, 6, p. 563-571
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer satisfaction | Customer services quality | Singapore |
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