Impact of information technology management practices on customer service
Year of publication: |
2007
|
---|---|
Authors: | Karimi, Jahangir ; Somers, Toni M. ; Gupta, Yash P. |
Published in: |
Technology and operations management. - London [u.a.] : Sage. - 2007, p. 312-338
|
Subject: | Informationstechnik | Information technology | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing |
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