Impact of Service Quality on Customer Loyalty, Commitment and Trust in the Indian Banking Sector
Year of publication: |
2009
|
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Authors: | Ghosh Hazra, Sandip |
Other Persons: | Srivastava, Kailash B. L. (contributor) |
Publisher: |
[2009]: [S.l.] : SSRN |
Subject: | Indien | India | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Bank | Kundenzufriedenheit | Customer satisfaction |
Description of contents: | Abstract [papers.ssrn.com] |
Extent: | 1 Online-Ressource |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: The IUP Journal of Marketing Management, Vol. VIII, Nos. 3 & 4, pp. 74-95, August & November 2009 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments November 20, 2009 erstellt Volltext nicht verfügbar |
Source: | ECONIS - Online Catalogue of the ZBW |
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