Impacts of e-service quality on customer satisfaction : a case study of Lazada
Year of publication: |
2022
|
---|---|
Authors: | Duong Thi Hoai Nhung ; Ngan, Nguyen Thi |
Published in: |
VNU journal of economics and business. - Ha Noi, Vietnam : VNU, ISSN 2734-9861, ZDB-ID 3122236-5. - Vol. 2.2022, 2, p. 120-129
|
Subject: | Customer satisfaction | service quality | online shopping | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Online-Handel | Online retailing | Electronic Commerce | E-commerce | Konsumentenverhalten | Consumer behaviour | Website |
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