Improving service excellence on passenger ships in Indonesia
Year of publication: |
2019
|
---|---|
Authors: | Dewa, Adenanthera L. ; Izza Mafruhah ; Maria, Nugroho S. B. ; Thohir, Mudjahirin ; Susilowati, Indah |
Published in: |
International journal of trade and global markets. - Olney : Inderscience, ISSN 1742-7541, ZDB-ID 2444196-X. - Vol. 12.2019, 2, p. 130-145
|
Subject: | service excellence | sea transportation | WTA | willingness to accept | DEA | data envelopment analysis | ATLAS.ti | Indonesien | Indonesia | Dienstleistungsqualität | Service quality | Data-Envelopment-Analyse | Data envelopment analysis | Zahlungsbereitschaftsanalyse | Willingness to pay |
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