Improving service quality in public transportation systems using automated customer feedback
Anselmo Stelzer, Frank Englert, Stephan Hörold, Cindy Mayas
Year of publication: |
May 2016
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Authors: | Stelzer, Anselmo ; Englert, Frank ; Hörold, Stephan ; Mayas, Cindy |
Published in: |
Transportation research / E : an international journal. - Amsterdam : Elsevier, ISSN 1366-5545, ZDB-ID 1380969-6. - Vol. 89.2016, p. 259-271
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Subject: | Public transport | Dispatching | Customer feedback | Conflict | Service quality | Dienstleistungsqualität | Öffentlicher Nahverkehr | Local public transport | Kundenzufriedenheit | Customer satisfaction | Internet |
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