Individual differences in opportunistic claiming behavior
Year of publication: |
2013
|
---|---|
Authors: | Macintosh, Gerrard ; Stevens, Charles D. |
Published in: |
Journal of consumer behaviour : an international research review. - Chichester : Wiley, ISSN 1472-0817, ZDB-ID 2194377-1. - Vol. 12.2013, 1, p. 10-19
|
Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Konfliktregelung | Dispute settlement | Projektmanagement | Project management |
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