Industrial service design in the Asia-Pacific shipping industry : a strategic paradox?
Year of publication: |
2007
|
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Authors: | Nind, Derek ; McAtamney, Melanie ; Matear, Sheelagh |
Published in: |
International journal of logistics systems and management. - Olney : Inderscience, ISSN 1742-7967, ZDB-ID 2178795-5. - Vol. 3.2007, 4, p. 419-428
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Subject: | Schifffahrt | Shipping | Reederei | Shipping company | Unternehmensdienstleistung | Business services | Dienstleistungsqualität | Service quality | Dienstleistungsmarketing | Services marketing | Neuseeland | New Zealand | China |
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