Influence of consumer complaints handling on consumer satisfaction in dairy milk processors in Kenya
Year of publication: |
2019
|
---|---|
Authors: | Kabare, Ndung'u ; Mwangi, Anne Wairimu ; Wanjau, Kenneth |
Subject: | Consumer Complaint Handling and Consumer Satisfaction | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Kenia | Kenya | Verbraucherschutz | Consumer protection | Milchverarbeitung | Dairy industry |
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