Information systems projects in contact centers
Year of publication: |
2011
|
---|---|
Authors: | Rijo, Rui ; Varajão, João ; Gonçalves, Ramiro |
Published in: |
Enterprise information systems design, implementation and management : organizational applications. - Hershey, Pa. [u.a.] : Business Science Reference, ISBN 978-1-61692-020-3. - 2011, p. 381-395
|
Subject: | Callcenter | Call centre | Internettelefonie | Internet telephony | Integriertes Informationssystem | Integrated information system |
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