Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Year of publication: |
2023
|
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Authors: | Etemad-Sajadi, Reza ; Heo, Cindy Yoonjoung ; Clergue, Valentina |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 111.2023, p. 1-6
|
Subject: | Healthcare service | Service assurance | Social presence | Connected health devices | Hospitality | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality | Gesundheitswesen | Health care system | Dienstleistung | Services |
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