Institutional intelligence : how to build an effective organization

The meaning of institutions -- Mission clarity, part 1: affirming the institutional charism -- Mission clarity, part 2: discerning institutional identity and purpose -- Governance that works, part 1: making the right things happen -- Governance that works, part 2: finding wisdom, making decisions -- The right people: recruit, develop, empower -- A dynamic institutional culture: fostering hopeful realism -- Financial equilibrium: making economic sustainability a priority -- A place to be: creating built space -- Strategic partnerships: the synergy of collaboration