An integrated approach for service quality and effectiveness improvement with a case study in the recycling pavilion service process of Isfahan municipality
Year of publication: |
2012
|
---|---|
Authors: | Shahin, Arash ; Attafar, Ali ; Samea, Monireh |
Published in: |
Measuring Business Excellence. - Emerald Group Publishing Limited, ISSN 1758-8057, ZDB-ID 2039437-8. - Vol. 16.2012, 3, p. 84-99
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Service quality | Gap | SERVQUAL | Overall administration effectiveness | Integration | Recycling | Customer services quality | Iran |
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