Integrating customer orientation, employee compensation and performance management: a conceptual framework
Year of publication: |
2005
|
---|---|
Authors: | Tuzovic, Sven ; Bruhn, Manfred |
Published in: |
International Journal of Business Performance Management. - Inderscience Enterprises Ltd, ISSN 2046-8083. - Vol. 7.2005, 3, p. 255-274
|
Publisher: |
Inderscience Enterprises Ltd |
Subject: | customer orientation | rewards | success chain | performance measurement | employee compensation | employee pay | performance management | compensation systems | customer satisfaction | customer retention | reward model | reward systems | performance evaluation |
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