Integrating service quality with system and information quality : an empirical test in the e-service context
Year of publication: |
2013
|
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Authors: | Xu, Jingjun ; Benbasat, Izak ; Cenfetelli, Ronald T. |
Published in: |
Management information systems : mis quarterly. - Minneapolis, MN : Carlson School of Management, University of Minnesota, ISSN 0276-7783, ZDB-ID 405089-7. - Vol. 37.2013, 3, p. 777-794
|
Subject: | Service quality (SQ) | information quality (IQ) | system quality (SysQ) | service satisfaction | perceived enjoyment (PE) | empirical | e-service | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce | Produktqualität | Product quality |
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