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Understanding transition performance during offshore IT outsourcing
Beulen, Erik, (2011)
Using the ITIL process reference model for realizing IT governance : an empirical investigation
Iden, Jon, (2014)
Excellence-Modell der Industrialisierung des Informationsmanagements
Uebernickel, Falk, (2007)
Key performance indicators (KPI) als Werkzeuge im IT-Controlling-Konzept
Holtz, Bernd, (2004)