Job standardization and service quality : the mediating role of prosocial service behaviors
Year of publication: |
2014
|
---|---|
Authors: | Tsaur, Sheng-hshiung ; Wang, Chih-hung ; Yen, Chang-hua ; Liu, Yi-chun |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 40.2014, p. 130-138
|
Subject: | Job standardization | Service quality | Prosocial service behaviors |
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