Joy and disappointment in the hotel experience: managing relationship segments
Year of publication: |
2009
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Authors: | Johnson, Michael D. ; Olsen, Line Lervik ; Andreassen, Tor Wallin |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 19.2009, 1, p. 4-30
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Saved in:
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