Justice strategy options for increased customer satisfaction in a services recovery setting
Year of publication: |
2001
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Authors: | Sparks, Beverley A. ; Mccoll-Kennedy, Janet R. |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 54.2001, 3, p. 209-218
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