Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Year of publication: |
2009
|
---|---|
Authors: | Shahin, Arash ; Zairi, Mohamed |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 20.2009, 9, p. 1003
|
Saved in:
Saved in favorites
Similar items by person
-
Shahin, Arash, (2009)
-
Corporate governance as a critical element for driving excellence in corporate social responsibility
Shahin, Arash, (2007)
-
Corporate governance as a critical element for driving excellence in corporate social responsibility
Shahin, Arash, (2007)
- More ...