Key determinants of service quality in retail banking
Year of publication: |
2010
|
---|---|
Authors: | Tsoukatos, Evangelos ; Mastrojianni, Evmorfia |
Published in: |
EuroMed journal of business. - Bingley : Emerald, ISSN 1450-2194, ZDB-ID 2509205-4. - Vol. 5.2010, 1, p. 85-100
|
Subject: | Privatkundengeschäft | Personal banking | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Messung | Measurement | Griechenland | Greece |
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