Learning by customers as co-producers in financial services : an empirical study of the effects of learning channels and customer characteristics
Year of publication: |
2012
|
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Authors: | Field, Joy M. ; Xue, Mei ; Hitt, Lorin M. |
Published in: |
Operations management research : OMR ; advancing practice through theory. - New York, NY : Springer, ISSN 1936-9743, ZDB-ID 2424183-0. - Vol. 5.2012, 1/2, p. 43-56
|
Subject: | Finanzdienstleistung | Financial services | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration | Lernprozess | Learning process | Vertriebsweg | Distribution channel | Konsumentenverhalten | Consumer behaviour |
Extent: | graph. Darst. |
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Type of publication: | Article |
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Systemvoraussetzungen: Acrobat Reader |
Other identifiers: | 10.1007/s12063-012-0064-z [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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