Linking customer satisfaction, quality, and strategic planning
Year of publication: |
2000
|
---|---|
Authors: | Reis, Dayr Américo dos ; Peña, Leticia |
Published in: |
RAE - Revista de Administração de Empresas. - ISSN 2178-938X. - Vol. 40.2000, 1
|
Saved in:
freely available
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