Linking service employees' emotional competence to customer satisfaction : a multilevel approach
Year of publication: |
2008
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Authors: | Giardini, Angelo ; Frese, Michael |
Published in: |
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior. - Chichester, Sussex : Wiley, ISSN 0894-3796, ZDB-ID 640137-5. - Vol. 29.2008, 2, p. 155-170
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Subject: | Verhalten in Organisationen | Organizational behaviour | Emotion | Kompetenz | Competence | Kundenzufriedenheit | Customer satisfaction |
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