Linking service quality, guest satisfaction and length of stay to e-WOM : a study in the hotel industry of Singapore
Year of publication: |
2022
|
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Authors: | Chew Si Chyi ; Hee, Ong Choon |
Published in: |
Middle East journal of management : MEJM. - Genéve [u.a.] : Inderscience Enterprises, ISSN 2050-3644, ZDB-ID 3004210-0. - Vol. 9.2022, 1, p. 44-63
|
Subject: | service quality | responsiveness | assurance | tangibles | empathy | guest satisfaction | length of stay | electronic word-of-mouth | e-WOM | Singapore | Dienstleistungsqualität | Service quality | Singapur | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Virales Marketing | Viral marketing | Dauer | Duration |
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