Links between service climate, employee commitment and employees' service quality capability
Year of publication: |
2006
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Authors: | Little, Marie Mikic ; Dean, Alison M. |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 16.2006, 5, p. 460-476
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Saved in:
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