Lodging quality index (LQI): assessing customers’ perceptions of quality delivery
Year of publication: |
2003
|
---|---|
Authors: | Getty, Juliet M. ; Getty, Robert L. |
Published in: |
International Journal of Contemporary Hospitality Management. - MCB UP Ltd, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 15.2003, 2, p. 94-104
|
Publisher: |
MCB UP Ltd |
Subject: | Service quality | Quality management | Customer profiling | Hotel and catering |
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