Management : an introduction

Preface to the seventh edition -- Preface to the first edition -- Acknowledgements -- An introduction to management -- Managing in organisations -- Models of management -- The environment of management -- Organisation cultures and contexts -- Managing internationally -- Corporate responsibility -- Planning -- Decision making -- Managing strategy -- Managing marketing -- Case: the virgin group -- Organisation structure -- Human resource management -- Information systems and e-business -- Creativity, innovation and change -- Leading -- Influencing -- Motivating -- Communicating -- Teams -- Controlling -- Managing operations and quality -- Performance measurement and control -- Finance and budgetary control -- Glossary -- References -- Index