Management Influence through a Quality Audit Service
The ability to define and measure standards of performance and the quality of service is crucial to the effectiveness of internal auditors and their accountability. A series of key quality measure‐ments and standards has been determined, against which performance is then monitored and published. To provide further feedback, a management and an executive satisfaction survey is carried out for each audit. Trends in the survey ratings highlight progress over time and where quality improvements must be sought.
Year of publication: |
1987
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Authors: | Morley, Barry K. |
Published in: |
Managerial Auditing Journal. - MCB UP Ltd, ISSN 1758-7735, ZDB-ID 2023232-9. - Vol. 2.1987, 3, p. 17-20
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Publisher: |
MCB UP Ltd |
Subject: | Auditing | Management | Performance Measurement | Surveys |
Saved in:
Online Resource
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