Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers
Year of publication: |
2011
|
---|---|
Authors: | Jen, William ; Tu, Rungting ; Lu, Tim |
Published in: |
Transportation. - Springer, ISSN 0049-4488. - Vol. 38.2011, 2, p. 321-342
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Publisher: |
Springer |
Subject: | Passenger behavioral intention | Service quality | Satisfaction | Perceived value | Switching barrier |
Saved in:
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