Managing the downside effect of a productivity orientation
Year of publication: |
2016
|
---|---|
Authors: | Ye, Jun ; King, Jesse |
Published in: |
Journal of Services Marketing. - Emerald Group Publishing Limited, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 30.2016, 2, p. 238-254
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Organizational change | Service quality | Trust | Productivity orientation | Productivity performance |
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