Mapping service processes in manufacturing companies: industrial service blueprinting
Year of publication: |
2012
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Authors: | Biege, Sabine ; Lay, Gunter ; Buschak, Daniela |
Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 7624499. - Vol. 32.2012, 8 (13.7.), p. 932-958
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