Measuring quality variations in e-service
Year of publication: |
2017
|
---|---|
Authors: | Chen, Yen-Chun ; Shen, Yung-Cheng ; Lee, Crystal Tzu-Ying ; Yu, Fu-Kai |
Published in: |
Journal of Service Theory and Practice. - Emerald Publishing Limited, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 27.2017, 2, p. 427-452
|
Publisher: |
Emerald Publishing Limited |
Subject: | E-services | E-SERVAR scale | E-service quality variation |
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