Measuring service quality and customer satisfaction : an empirical study in the senior-care organizations in rural areas of Central Taiwan
Year of publication: |
2010
|
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Authors: | Chiu, Chan-chien ; Chen, Wei-chiang ; Chang, Hsing-yun |
Published in: |
International journal of management and marketing research : IJMMR. - Hilo, Hawaii : IBFR, ISSN 1933-3153, ZDB-ID 2536557-5. - Vol. 3.2010, 2, p. 65-74
|
Subject: | Dienstleistungsqualität | Service quality | Taiwan | Kundenzufriedenheit | Customer satisfaction | Ländlicher Raum | Rural area | Messung | Measurement |
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