Measuring service quality of conventional and Islamic banks : a comparative analysis
Manshor Amat Taap and Siong Choy Chong; Mukesh Kumar; Tat Kee Fong
Year of publication: |
2011
|
---|---|
Authors: | Amat Taap Manshor ; Chong, Siong Choy ; Kumar, Mukesh ; Kee, Fong Tat |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 28.2011, 8, p. 822-840
|
Subject: | Bank | Islamisches Finanzsystem | Islamic finance | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Vergleich | Comparison | Malaysia |
Saved in: