MEASURING SERVICE QUALITY: PERCEPTIONS OF EMPLOYEES
Year of publication: |
2010
|
---|---|
Authors: | Ramseook-Munhurrun, Prabha ; Naidoo, Perunjodi ; Lukea-Bhiwajee, Soolakshna Desai |
Published in: |
Global Journal of Business Research. - Vol. 4.2010, 1, p. 47-58
|
Subject: | Employee | Satisfaction | Loyalty | SERVQUAL | Call Centre | Mauritius |
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