Mind, service quality, relationship with airlines
Year of publication: |
2023
|
---|---|
Authors: | Prentice, Catherine ; Hsiao, Aaron ; Wang, Xuequn ; Loureiro, Sandra Maria Correia |
Published in: |
Journal of strategic marketing. - London : Routledge, ISSN 1466-4488, ZDB-ID 2020800-5. - Vol. 31.2023, 1, p. 212-234
|
Subject: | airlines | customer loyalty | mindfulness | Service quality | Dienstleistungsqualität | Fluggesellschaft | Airline | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Luftverkehr | Air transport | Passagierluftverkehr | Air passenger transport | Qualitätsmanagement | Quality management |
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