Modeling and forecasting call center arrivals : a literature survey and a case study
Rouba Ibrahim, Han Ye, Pierre L'Ecuyer, Haipeng Shen
| Year of publication: |
July-September 2016
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|---|---|
| Authors: | Ibrahim, Rouba ; Ye, Han ; L'Ecuyer, Pierre ; Shen, Haipeng |
| Published in: |
International journal of forecasting. - Amsterdam [u.a.] : Elsevier, ISSN 0169-2070, ZDB-ID 283943-X. - Vol. 32.2016, 3, p. 865-874
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| Subject: | Call center arrivals | Forecasting | Time series | Doubly stochastic Poisson | Fixed-effects | Mixed-effects | ARIMA | Exponential smoothing | Bayesian | Dimension reduction | Dependence | Seasonality | Marketing events | Zeitreihenanalyse | Time series analysis | Theorie | Theory | Callcenter | Call centre | Prognoseverfahren | Forecasting model |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijforecast.2015.11.012 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011621847