Modeling service friendship and customer compliance in high‐contact service relationships
Year of publication: |
2011
|
---|---|
Authors: | Lin, Jiun‐Sheng Chris ; Hsieh, Chia‐Chuan |
Other Persons: | Orsingher, Chiara (ed.) |
Published in: |
Journal of Service Management. - Emerald Group Publishing Limited, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 22.2011, 5, p. 607-631
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | High‐contact service | Customer compliance | Service friendship | Customer satisfaction | Anticipation of future interaction | Customer relations |
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