A moderating effect of commitment and customers’ satisfaction on the effect of service quality to the customers’ perpetuation in people’s credit bank (Bank Perkreditan Rakyat/BPR) in Makassar
Dian Anggraece Sigit Parawansa
Year of publication: |
2017
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Authors: | Parawansa, Dian Anggraece Sigit |
Published in: |
International journal of economic research. - New Delhi : Serials Publ., ISSN 0972-9380, ZDB-ID 2467368-7. - Vol. 14.2017, 2, p. 15-24
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Subject: | SEM | Warpls | Quality of Service | Commitment | Customer’s Satisfaction | Perpetuation of Costumers | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Bank | Qualitätsmanagement | Quality management |
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