Modern hotel operations management

<P>1. The Hospitality Industry -- Past, Present and Future</P><P>2. Rating Systems and the Structure of the Hospitality Industry</P><P>3. Hotel Management -- Viewed from Above</P><P>4. The Rooms Department</P><P>5. The Food and Beverage Department</P><P>6. Hospitality Human Resource Management</P><P>7. Marketing for the Hospitality Industry</P><P></P><P>8. Financial Control and the Accounting Department</P><P>9. Facility Engineering and Maintenance</P><P>10. Managing Safety and Security Issues</P><P>11. Managing Hospitality Services</P><P>12. Conceiving Hospitality Processes</P><P>13. Designing Hospitality Processes</P><P>14. Delivering Hospitality Services</P><P>15. Managing Change in the Hospitality Industry</P><P>16. Managing Quality in the Hospitality Industry</P>