Multi-item models for evaluating managerial and organizational resources in service firms
Year of publication: |
2009
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Authors: | Cruz-Ros, Sonia |
Published in: |
Service business : an international journal. - Berlin : Springer, ISSN 1862-8516, ZDB-ID 2280177-7. - Vol. 3.2009, 3, p. 229-257
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Subject: | Dienstleistungssektor | Service industry | Immaterielle Werte | Intangible assets | Wettbewerbsvorteil | Competitive advantage | Performance-Messung | Performance measurement | Ressourcenorientierter Ansatz | Resource-based view |
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