Mystery shoppers: an evaluation of their use in monitoring performance
Year of publication: |
2015
|
---|---|
Authors: | Douglas, Jacqueline |
Other Persons: | David Muturi, Professor Sam Ho and Dr Alexander Douglas, Dr (ed.) |
Published in: |
The TQM Journal. - Emerald Group Publishing Limited, ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 27.2015, 6, p. 705-715
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Service quality | Mystery customers | Validity and reliability |
-
Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline, (2015)
-
Kwarteng, Albert Justice, (2022)
-
Ali, Mostafa A., (2022)
- More ...
-
Lean Six Sigma implementation in East Africa: findings from a pilot study
Douglas, Alexander, (2015)
-
McDermott, Olivia, (2021)
-
Six Sigma to distinguish patterns in COVID-19 approaches
Salentijn, Willem, (2021)
- More ...