Negative critical waves in business relationships: an extension of the critical incident perspective
Year of publication: |
2014
|
---|---|
Authors: | Edvardsson, Bo ; Kowalkowski, Christian ; Strandvik, Tore ; Voima, Päivi |
Other Persons: | Prof. Thomas Brashear-Alejandro, Dr Sergio Biggemann, Assistant (ed.) |
Published in: |
Journal of Business & Industrial Marketing. - Emerald Group Publishing Limited, ISSN 2052-1189, ZDB-ID 2019934-X. - Vol. 29.2014, 4, p. 284-294
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Business-to-business | Working relationships | Critical incidents | Relationship dynamics | Verbatim narratives |
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